Frequently asked questions

Start a 14-day free trial with no credit card. It includes up to 300 appointment reminder texts, so you can watch your no-show rate before you pay anything. When the trial ends or those reminders are used, reminders pause until you choose a paid plan. You’re never charged automatically.

For a limited time, first-time paid subscribers can get their first month of Pro for $1 on monthly billing. After that it’s $79/month, and you can cancel anytime. Rather not pay anything yet? Start with the 14-day free trial instead.

No. Reminders are regular text messages, so they work on any phone. Clients reply C to confirm or R to reschedule, right from their messages.

Google Calendar today. Include the client’s name and phone number in the event, for example “Maria Lopez – Cleaning (512) 555-0111”, and NoShow AI schedules the reminders. You can also add appointments by hand from your dashboard.

Yes. Send the first reminder 12 to 72 hours ahead and the second 1 to 4 hours ahead, add one a week ahead, or turn any of them off. Start from a ready-made message or write your own, even a different one for each reminder, and the client’s name, your business name, and the appointment time are filled in for you.

Yes. Pick Friendly, Short, Professional, With cancellation policy, or With emoji, then edit it. You can add your address, arrival note, cancellation policy, and business phone, and use a different message for the week-ahead, day-before, and same-day reminders.

Yes, on Pro, Unlimited, and the free trial. When you mark a visit Attended, the client gets one text with your Google review link 1 to 24 hours later (you choose). Each client is asked at most once every 90 days, never at night, and never after replying STOP.

They reply R and get an instant text saying you’ll be in touch. You get a notification, and the appointment moves to Needs attention in your dashboard. Pick a new time and fresh reminders are scheduled automatically.

Every reminder tells clients how to opt out. STOP, START, and HELP replies are handled automatically, and clients who opt out get no more reminders until they text START.

Dental offices, hair and nail salons, barbershops, doctors’ offices and clinics, chiropractors, therapists, spas, and other businesses that book appointments in the US.

Yes. NoShow AI texts US mobile numbers (+1) in all 50 states and supports every US time zone, so reminders go out at the right local hour, from Texas and Florida to California and New York.

US mobile numbers for now. Clients need a phone that can receive texts, and nothing else.

No. Plans are month-to-month and you can cancel anytime. Annual billing is optional and gets you two months free.

About 10 minutes: create your account, add your business details, connect Google Calendar (optional), and choose when reminders go out. Appointments already on your calendar get reminders automatically.

It reads events from your primary calendar (read-only) and imports the ones with a client name and a US mobile number in the title, description, or location. Events it can’t read are listed in Settings with what’s missing.

Their message appears in Messages and you get a notification, so you can answer like a normal text conversation.

Not if you set quiet hours (for example 9 PM to 8 AM). A reminder that would land in quiet hours goes out when they end, or is skipped if that would be too close to the appointment.

Pending reminders follow the change: moving it reschedules them, and cancelling it stops them. Changes in Google Calendar sync automatically.

24 hours and 2 hours before each appointment by default. You can change both times, turn either one off, or add a reminder one week ahead.

No. Reminders are regular text messages, and clients answer right from their messages app.

C (or YES) to confirm and R to reschedule. STOP opts them out of texts and START opts them back in. Any other message is passed along to you.

No. You stay in control: the request shows up under Needs attention, you pick the new time, and new reminders are set up automatically.

A US cell number and a start time. Add the client’s name in the title, like “Maria Lopez – Cleaning (512) 555-0111”. All-day events are skipped.

No. It only reads your primary calendar. It never creates, edits, or deletes events.

From appointments you mark as attended or no-show over the last 30 days, compared against the rate you had before NoShow AI.

Yes. Add a client’s name, cell number, date, and time from the dashboard, and reminders are scheduled right away.

The first reminder can go 72, 48, 24, or 12 hours ahead. The second can go 4, 3, 2, or 1 hour ahead. You can also add a reminder one week before.

Each reminder text counts toward your plan’s monthly SMS reminders. Confirmations and replies to clients don’t count.

{first_name}, {business}, {when} (like “tomorrow at 2:00 PM”), {date}, {time}, {business_phone}, and {address}, {instructions} (your arrival note), and {policy} (your cancellation policy), which you fill in once in Settings.

Yes. Turn on “Use a different message for each reminder” to write separate texts for the week-ahead, first, and second reminders. Otherwise one message is used for all of them.

Up to 320 characters. The preview shows how many texts each reminder uses, so you can keep it to one.

It goes out when quiet hours end, if that’s at least 30 minutes before the appointment. If not, it’s skipped and the appointment shows “skipped (quiet hours)”.

No. Quiet hours only apply to automatic reminders.

Keep sending every reminder (the default), send only the final reminder, or stop the remaining reminders.

A moved appointment needs a fresh confirmation, so its reminders are scheduled again.

Yes. Turn off the alert in Settings, Delivery rules. Unconfirmed appointments still show under Needs attention.

As a notification on your phone or computer once you turn on notifications in NoShow AI.

1, 2, 4, or 24 hours after the appointment time (you choose), but only after you mark the visit Attended, and never at night: it waits for your quiet hours to end, or 8 AM if you haven’t set any.

Pro and Unlimited, and every free trial. Each review request uses one text from your monthly allowance.

No. Google’s rules don’t allow asking only happy clients or offering anything for a review, so NoShow AI asks every client you mark attended the same way.

Yes. Add NoShow AI to your home screen from Safari on iPhone or Chrome on Android, then turn on notifications.

Confirmations, reschedule requests, new messages, opt-outs, and clients who haven’t confirmed after the final reminder.

NoShow AI adds it back automatically, because US texting rules require a way to opt out.

Yes. Their replies still update the appointment, but they won’t get any more reminders until they text START.

NoShow AI reads appointments from Google Calendar, or you can add them in the NoShow AI dashboard. It doesn’t connect directly to Dentrix, Eaglesoft, or Open Dental today. Practices that already keep a Google Calendar of appointments can start right away.

By default: the patient’s first name, your practice name, and the appointment time, plus “Reply C to confirm or R to reschedule.” You can rewrite it in your own words. Keep procedures and other health details out of the message.

Yes. They reply C and the appointment shows as confirmed in your dashboard. If they reply R, you get an alert so you can offer a new time.

Every reminder tells the recipient how to opt out, and STOP, START, and HELP replies are handled automatically. Only text people who gave you their cell number for appointment updates.

No. If you book clients in Google Calendar, NoShow AI reads those appointments. You can also add appointments by hand in the dashboard.

Reminders go out for every appointment on the connected calendar, with your salon’s name in the message. The Unlimited plan adds up to 5 staff logins, so your front desk can check replies too.

You choose. The first reminder can go 12 to 72 hours before the appointment and the second 1 to 4 hours before, or turn either one off.

The Starter plan covers up to 300 reminders a month for $49. If reminders save two or three cuts a week, they usually cover the cost. Try it free for 14 days first.

They reply R. You get an alert and the appointment moves to Needs attention, so you can text or call them with a new time.

NoShow AI is built for appointment logistics, not health records. Reminders only need a first name, your practice name, and the appointment time, and you should keep diagnoses and treatment details out of calendar titles and messages. If your practice needs a Business Associate Agreement (BAA), email hello@noshow247.com before you start.

Not directly. NoShow AI reads appointments from Google Calendar, or your staff can add them in the dashboard.

Yes. Patients reply C to confirm or R to ask for a new time. You get an alert and the appointment moves to Needs attention so your staff can follow up.

Yes. If you book appointments with a time and a client’s US cell number, NoShow AI can remind them. Choose “Spa or wellness” when you sign up, or “Something else” for any other kind of business.

Yes. Edit the text in Settings. Your business name, the client’s first name, and the appointment time are filled in automatically.